.png){kind=small}
What is monday AI? Understanding The New AI Business Partner (Updated for 2026)
- Josh Jebathilak
- Jan 14, 2025
- 10 min read
For years, monday.com users have wondered why their favourite WorkOS platform wasn’t vocal about its Artificial Intelligence (AI) features. It was probably because their team was in the background, perfecting monday AI.
The platform first introduced AI in 2024. Back then, it was just a helper layer that benefited automations and columns.
Two years later, monday.com has become a full AI work platform with autonomous agents, a no-code app builder, an MCP bridge, and meeting notetakers.
This shift matters. monday AI is no longer a feature that's bolted on. Instead, it has become a part of how you execute work.
Be it monday sales CRM, Service, or Project Management, this AI feature lets you build automated workflows by learning from past interactions.
Are you intrigued? Let’s learn more about monday AI, its capabilities, and more. The new use cases are generating real value with a clear explanation of how the credit-based pricing works.
monday AI: The Basics You Should Know
The AI market was valued at USD 184 billion in 2024, a USD 50 billion jump since the previous year. By 2030, this sector will reach USD 826 billion. Did you know that the AI tech market is also predicted to reach USD 1.8 trillion by then?
monday WorkOS understood the potential.
Using monday AI: Enabling and Disabling this Feature.
Any admin on a monday.com account can enable or disable monday AI. They can do this through the Administrative section.
Here are the steps to follow:
Go to the Administration page by clicking on the profile image (top right–hand corner).
Select Customisation from the Administration panel (left side).
Click on Features and scroll down to the ‘Enable/Disable’ AI feature.
Select your preferred option.
monday AI Features: The Automations You Can Use
monday automation is already a powerful feature. It helps boost productivity by creating smart workflows devoid of human errors.
Implementing monday AI into monday automation makes it extra feature-rich, effective, and customisable. Some AI actions in automations include the following:
Translate text and write with AI.
Using AI to categorise and create custom blocks.
AI helps improve and summarise texts.
Detect sentiment and extract information using AI.
Columns in monday AI
monday AI columns let you set up your board by unleashing the power of automations on each column. It works with the following columns:
Dropdown
Status
Number
Date
Text
The AI actions include autofill, categorisation, custom actions, sentiment detection, and more. You can even extract information from these columns and run history to troubleshoot. Columns will have a ‘star-like automation symbol’ once you add monday AI.
Templates by monday AI
Like any other monday template, this one also lets you set up the board. The only difference is that the monday AI template runs on better intelligence and efficiency.
Are you ready to choose from pre-built templates to use monday AI automatically? For instance, it’ll be added to columns and boards, allowing them to flow together and support operations seamlessly.
These pre-made AI templates are fully customisable. All you have to do is select the ‘AI-powered’ category in the monday template centre. Some examples include:
Feedback digest template
Support or IT processing template
Creative process template
SDR assistant template
Non-profit feedback processing
Finance request handling template
You can even create a board from scratch. Reach out to the monday consultants at Fruition Services to help you with this process.
The monday AI Portfolio in 2026
The AI capabilities in monday now span seven core use cases. All of them draw from a single shared credit pool.
monday AI Credits are usage-based currency units/tokens used across monday WorkOS to power its AI features.
monday Sidekick
Officially out of beta since January 2026. Sidekick is a context-aware AI assistant sitting in a sidebar across the workspace. Here's what it can do:
Understand your boards, statuses, conversations, owners, and documentation.
Summarises a project's risks and blockers to draft an update, write a complex formula, or suggest an automation.
Responds using actual data retrieved from the current workspace rather than generic LLM outputs.
AI Blocks
8 credits per action.
These are modular AI actions you can use in automations, columns, and workflows. monday AI Blocks are essentially building blocks for every AI capability, as they cover the following capabilities:
Summarise.
Generate text.
Run custom prompt.
Extract information.
Translate.
Detect sentiment.
AI Workflows
8 credits per execution.
Consider this an orchestration layer that chains multiple AI Blocks together. You can use this when you need a multi-step AI workflow/process. It comes with:
Triggers.
Integrations.
Conditional logic.
monday Agents
This AI capability gives you autonomous digital workers inside the ecosystem. They can operate independently across multi-step processes. The current AI Agent library has the following agents:
Risk analyser to detect schedule, dependency, and workload.
Vendor researcher to get vendor information.
Sentiment detector to detect shifts in emails, tickets, and feedback.
Reference collector to schedule calls with candidate references.
monday Vibe
10 to 500 credits, based on the model selected. Get free live apps (one to five) with the tier you choose.
This is a no-code app builder. monday Vibe helps you in the following way:
Describe your intent in English.
Vibe generates custom views, dashboards, and mini-apps.
Building, testing, and publishing.
AI Notetaker
120 credits per hour.
This AI capability will:
Join Zoom, Google Meet, or Teams calls.
Transcribe the conversation.
Generate a summary.
Extract action items.
Push them straight into monday Boards.
monday MCP
This is the Model Context Protocol (MCP) bridge to external AI systems. monday MCP will help you connect LLMs directly to your monday.com data. This won't consume any credits.
monday AI Assistant App
Statistics suggest that 80% of companies take AI’s assistance to stay relevant in their respective markets.
Reports state that monday.com is preparing for a service push due to a rise in AI traction, leading to customer growth. The company hit an ARR of USD one billion. AI action also grew by 250%.
All these can be attributed to the monday AI capabilities and features. In 2023, monday.com unveiled plans for leveraging AI in its WorkOS functions using the monday AI Assistant.
Capabilities
With the help of this, you can automate workflows or tasks and access AI-powered features. The monday.com AI assistant app allows:
Data analysis of larger amounts of information to help better optimise resource allocation.
Users can translate content into other languages without any external hassle or assistance.
Workflow optimisation allows users to enhance workflows automatically based on past interactions.
Use Cases
Gradually, monday.com will release a collection of innovative apps working on the monday AI Assistant infrastructure. External developers will build on various use cases, like:
Rephrase and summarise complex topics to provide relevant action items.
Use AI in monday Docs to generate templates and get started with the tasks.
Describe or input a task and team objective into monday AI to generate a formula, helping you complete tasks.
Save time by writing and editing emails on monday Sales CRM using monday AI assistant app.
Create updates and get faster replies by using AI to reply or write in the updates section.
monday AI: A New Era of Work Management
In a previous monday AI blog, we mentioned how integrated AI will reinvent the way we work. For instance, monday.com AI features would help you categorise tasks, compose or rephrase emails, detect sentiment, summarise complex tasks, build AI formulas, and more.
But will it be the same in 2025? As mentioned in Elevate 2024, it’ll be much better! For instance, this feature will handle all the grunt work and turn data into actionable insights.
monday AI Capabilities
No-Code AI Workflow
You can now create a personalised no-code AI workflow by mixing and matching capabilities. These will help you improve the way your business operates, build tailored solutions, and create new ways of working.
Sentiment Analysis
With this, your team can read between the lines by turning textual information into data-rich insights. By using monday.com AI features, it'll be based on sentiment level, helping you make informed decisions.
Data Sorting
monday AI helps you sort through data in literal seconds. Teams can now analyse and categorise data at scale using AI. Examples include automatic and easy tagging or labelling based on sentiment, urgency, and type.
Summarise Information
In 2025, monday AI will continue letting you quickly summarise complex topics and extract key points. These will help you gain actionable insights, save time on workflows, and move operations forward.
Suggestions and Ideas
This monday AI feature lets you stay one step ahead. You can quickly get fresh ideas and suggestions based on the analysis of existing data. This will help you understand the action plan for certain projects and the next step for items based on meeting summaries.
Global Communication
monday.com will let you remove the language barrier. With AI capabilities, you can now accurately translate and localise texts into multiple languages, expanding your reach and audience.
Custom Action
You can write any prompt organically to create powerful AI automations. That means teams can literally tell monday AI what to do, which can meet all workflow needs.
Teams That’ll Benefit from Using monday AI
Marketing
Creative teams can use monday AI to manage marketing requests (right from intake to delivery). Consider this your marketing assistant on the monday Work Management tool to help automate requests, assign tasks, generate summaries, and more.
As of 2026, you can manage creative requests from intake to delivery. Here's how:
AI summarises briefs.
Draft copy variants.
Translates campaigns for global rollout.
Tags creative assets.
Pair with monday Campaigns for full content workflow automation.
Operations
Your team can accelerate ticket handling by using monday AI as an operational assistant. It helps you save time, generate clear summaries, and categorise incoming tickets for faster resolution.
The operations department can use monday AI to:
Auto-categorise tickets.
Surface bottlenecks.
Generate cross-board executive summaries.
Auto-assign approvers.
Use monday Sidekick to give leaders cross-functional visibility.
Product and Engineering
Using monday AI for product development can help turn consumer feedback into actionable and usable product insights. This product assistant helps you analyse the feedback data to make changes and create products your customers love.
In monday Dev, you can use the following AI features:
AI summarises sprint updates.
Generates tickets from feedback.
Draft acceptance criteria.
Route work and predict risks.
Support sprint planning.
Sales
Your customer-facing teams are probably already using monday Sales CRM. Adding the AI feature lets you get suggestions on the discovery questions to focus on. It’ll also help you build a better sales outreach and get all the data in one place for every closed or ongoing deal.
Here's how sales teams can use monday AI:
AI Notetaker captures every discovery call.
Deal summarises highlight risks and next steps.
AI Agents source leads, qualify them, flag opportunities, and suggest next steps.
Email drafting and reply suggestions with AI Blocks.
Finance
monday AI will help streamline finance requests to uphold SLAs. It’ll also improve team productivity through reply suggestions to FAQs, auto-assigning approvers, and more.
You can do this by:
Streamlining finance request handling.
Auto-assigning approvers.
Generating SLA-aligned replies.
Extracting data from invoices.
Combine Workflow Builders and AI Blocks to replace manual triage.
monday AI Credits: How Are They Calculated?
As of May 2026, monday switched from 'AI included' to a 'credit-based consumption' model. New customers on the AI Work Platform must purchase AI Credits alongside seats.
The Basics
1 AI Credit = USD 0.01
These are pooled across the account. Not on a per-user basis. Credits will get consumed after the successful completion of an AI task. Failed actions won't burn credits. Here are the scalable plan minimums per month:
Basic: 1,000
Standard: 2,000
Pro: 3,000
Some AI capabilities are free to use on monday.com. They include the following:
Formula Builder.
Deal Insights.
WorkForm Translation.
Ticket Triage.
Docs Assistant.
Measuring Effectiveness of AI Token Usage
Credit usage isn't exactly a value metric. Instead, you should think about the credit-to-outcome ratio:
Credits for every qualified lead.
Credits used to resolve the ticket.
Credits per generated document that was actually used.
Credit usage per hour of human time saved.
You can go to the AI Governance dashboard in the Administration section. This shows credit consumption:
Per billing cycle.
Breakdown by feature.
Top creators.
Admins will get threshold alerts at 80% usage and also 100% usage.
The Underlying Tech
You'll never interact with raw tokens. That's because monday AI will handle model selection, token accounting, and prompt construction in the backend.
The platform only exposes everything to you as AI Credits. The trade-off? You'll get less granular control than a direct API integration. The good part? Zero infrastructure overhead and unified billing.
Can You Trust monday AI?
monday.com's data privacy is strong. The platform will never use your company's data to train the AI models. As a result:
Third-party LLM providers won't get access to your inputs.
Admins will have full control over enabled features, roles, and workspaces.
AI Governance gives transparent usage tracking and per-feature permissions.
The monday expert team at Fruition Services also believe that any feature rolled out by monday.com is trustworthy and highly functional. When it comes to monday AI, we found out the following things:
You’ll have full control over how and when to use AI within your monday workflows.
The platform allows you to tailor and customise the AI templates to best suit business needs.
Teams will have full visibility of data usage, making monday AI transparent from the start.
You can understand when AI provides imperfect reports or results and learn how to optimise them.
Where Do Most Teams Go Wrong?
At Fruition, we've seen three patterns that drain budgets:
AI Blocks fire on every column update without de-duplication. We recommend auditing AI automations the same way you audit integrations.
Sidekick might use generic chat tools. Our team suggests using this feature for board-context queries where the value is in monday-aware answers.
Agents deployed before a clear scope. A poor Sales Agent will burn 150 credits per low-quality interaction. You must define qualifying criteria, exit conditions, and escalation paths.
If you want to know more, feel free to reach out to a monday.com implementation partner here at Fruition Services. With over 290 clients and 1,050+ projects, we’re capable enough to help you navigate the new features on monday.com.
FAQs
Is monday AI still free in 2026?
For people joining the AI Work Platform on or after May 6th 2026, AI credits aren't free. You must purchase credits alongside seats. However, existing monday users can shift to this credit model. Several AI features remain free of credit consumption regardless of plan, including Formula Builder, Docs Assistant, and more.
How much do AI Credits cost?
USD 0.01 per credit. Plans bundle credits with seats, with minimums of 1,000 for Basic, 2,000 for Standard, and 3,000 for Pro per month. You can monitor the usage in the AI Governance section in Administration. It shows credit consumption per billing cycle, breakdown by feature, and top creator analysis.
What are the differences between AI Blocks, monday agents, and Sidekick?
AI Blocks are single-action commands that trigger inside automations, workflows, and columns. monday Agents are autonomous multi-step workers that run on their own. And, monday Sidekick is a context-aware AI assistant you can converse with inside the platform.
Does monday AI use personal data to train models?
No, monday will never use your company or personal data to train their AI models. That's why third-party LLM providers won't get access to the content you put into monday AI.
What exactly can you do with monday AI?
In Elevate 2024, monday.com highlighted its mission to democratise AI capabilities with no-code building blocks. That’s why they introduced monday AI as a business assistant. With this feature, you can assign tasks to the right team member, automate creative requests, understand deliverables, and generate summaries.
Is monday.com an AI tool?
monday.com WorkOS offers automation and AI features in a no-code format. For instance, the monday automation model allows you to set up triggers to perform automated actions. monday AI uses Microsoft Azure OpenAI for its functionalities along with GPT models. All these ensure variety, efficiency, and accuracy.
![[Seven Ways] monday.com AI will change the way you work in 2024](https://static.wixstatic.com/media/39b8ef_1e40601dbe7f4416831a5499463a7a6b~mv2.png/v1/fill/w_980,h_551,al_c,q_90,usm_0.66_1.00_0.01,enc_avif,quality_auto/39b8ef_1e40601dbe7f4416831a5499463a7a6b~mv2.png)